Nikki Armstrong
Operational Excellence
When process performance is perfectly aligned with strategic imperatives, you have achieved operational excellence. Perfection is a construct and continues to move forward with everything we learn. This is why we often hear it described as a journey. Creating a mind-set is more important than providing a recipe or a formula. The roadmap guides you through the experience. The experience leads you to a new way of thinking.
“We didn’t think this was possible”
– Group President
From Our Clients Perspective
Over my career, I’ve been through several “lean” programs. What struck out about the SMPLE OpEx approach was it’s ability to reach across several lines of business at the same time, and help us create specific, strategic improvements in addition to building in accountability. The approach taught us to think about lean in a different way, that it’s not just about shaving seconds/minutes off our processes. Were were also taught how leadership fits into process improvement, and how we must challenge ourselves as managers/leaders. – CEO
We have systems and processes in place today that would not exist without your guidance.
– Division President
A sample of clients I’ve worked with:
